At Welcome to Morocco, we understand that travel plans can change. We therefore aim to keep our cancellation conditions as flexible as possible while respecting the booking conditions imposed by hotels, camps, transport providers, activity providers, guides, and other partners.
Free cancellation up to 24 hours before the service
Unless otherwise stated at the time of booking, customers may cancel a service at least 24 hours before its scheduled start time and receive a full refund.
Cancellations made less than 24 hours before the scheduled start time are non-refundable.
Non-refundable supplier costs
Some parts of a booking may require Welcome to Morocco to make a non-refundable payment or financial commitment to a third-party supplier in order to secure the reservation.
This may include, for example:
- certain hotels, riads, or desert camps;
- Agafay or Sahara camps;
- transportation reserved specifically for the customer;
- attraction or monument tickets;
- special activities or experiences;
- other services booked under a non-refundable rate or supplier condition.
When Welcome to Morocco has already paid or committed an amount that the supplier does not refund, that specific amount will remain non-refundable, even if the customer cancels more than 24 hours before the service.
Whenever possible, these non-refundable conditions will be communicated to the customer before the booking is confirmed.
Multi-day tours and tailor-made trips
For multi-day tours and customized itineraries, a booking may include both refundable and non-refundable components.
If the customer cancels more than 24 hours before the beginning of the trip, Welcome to Morocco will refund the amounts that can still be recovered or cancelled without penalty.
Any amounts already paid or committed to suppliers on a non-refundable basis will be deducted from the refund.
For example, if a customer paid €1,500 for a private tour and €400 had already been committed to a non-refundable hotel reservation, the refundable amount could be up to €1,100, subject to the conditions of the other services included in the booking.
Cancellation less than 24 hours before departure
Cancellations made less than 24 hours before the scheduled start of the service or tour are non-refundable.
This also applies to no-shows or customers who voluntarily decide not to participate after the cancellation deadline.
Changes to your booking
We will do our best to accommodate requests to change travel dates, activities, accommodation, or itinerary.
Changes remain subject to availability and to the conditions of the relevant suppliers.
If a requested modification results in additional supplier charges, the customer will be informed before the change is confirmed.
Where possible, we may offer a change of date instead of cancellation, particularly when this allows the customer to avoid losing non-refundable supplier payments.
Cancellation by Welcome to Morocco
If Welcome to Morocco cancels a confirmed service and cannot provide a suitable alternative, the customer will receive a full refund for the affected service.
If only one part of a multi-service itinerary is cancelled, the refund will apply to the affected portion of the booking.
Exceptional circumstances
If a service cannot be provided because of circumstances outside the reasonable control of Welcome to Morocco or its suppliers, such as severe weather, road closures, natural disasters, government restrictions, strikes, or other exceptional events, we will first try to:
- rearrange the service;
- provide a suitable alternative; or
- reschedule the booking.
Where these options are not possible, any refund will depend on the amounts recoverable from the relevant suppliers and applicable legal requirements.
Refund processing
Approved refunds will normally be returned using the original payment method.
The time required for the refund to appear in the customer's account depends on the bank, card issuer, PayPal, or other payment provider.
Important information before booking
Any service that has a cancellation policy different from the standard 24-hour free cancellation policy should be clearly identified before payment or confirmation.
By completing a booking, the customer accepts the cancellation conditions displayed or communicated for that booking.
Contact
For any question, contact us at [email protected].
Last updated : October 2026
